Who Are We
Our website address is: https://lilaholistics.com.
At LILA Holistics, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following types of information:
- Personal information such as your name, email address, phone number, billing address, and date of birth (when scheduling an appointment).
- Health information you provide through intake and consent forms, which is kept confidential and used only for treatment purposes.
- Technical information such as your IP address, browser type, and cookies to improve website performance.
How We Use Your Information
We use the information you provide to:
- Schedule and manage appointments.
- Communicate with you about your treatments, programs, and services.
- Send appointment reminders, account notifications, and important updates.
- Provide marketing messages, with your consent.
- Comply with legal and regulatory requirements.
SMS/Text Messaging Policy
- By providing your phone number, you agree to receive text messages from LILA Holistics.
- Types of messages may include: conversational messages, appointment reminders, account notifications, and service updates.
- Message frequency varies. Message and data rates may apply.
- You may opt out at any time by replying “[OPT OUT]”.
- No mobile information will ever be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent will remain confidential.
Data Protection
We use secure technologies and follow HIPAA guidelines where applicable to protect your personal and health information. Access to your data is restricted to authorized staff only.
Sharing Your Information
We do not sell or share your personal or health information with third parties, except when required by law or with your explicit consent.
No mobile information will be shared third parties / affiliates for marketing / promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP. Message and data rates may apply.
You agree to receive Conversational / Customer Care, Appointment reminders from LILA Holisitcs. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at booknow@lilaholistics.com. You can opt out at any time by replying STOP.
Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your information (subject to legal or medical record requirements).
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at booknow@lilaholistics.com.
Terms of Service
By using our website or services, you agree to the following:
- Use of Services
- Services provided by LILA Holistics are for wellness and integrative health purposes. They are not a substitute for emergency medical care.
- Always consult with your physician regarding any health concerns.
- Appointments & Cancellation Policy
- Appointments require a valid credit card on file.
- We have a 24-hour cancellation policy. Missed appointments or late cancellations may be subject to a fee.
- Communications
- By providing your email or phone number, you consent to receive communications from us.
- SMS messages may include appointment reminders, account notifications, and service updates. Message frequency varies, and standard message/data rates may apply.
- You may opt out at any time by replying “[OPT OUT]”
- Limitation of Liability
- While we strive to provide excellent care, LILA Holistics is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Contact Us
If you have any questions about this Privacy Policy or Terms of Service, please contact us at:
LILA Holistics
booknow@lilaholistics.com
631-500-LILA